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How long will it take my product to arrive?
Our aim is for all orders placed before 12 pm to dispatch same working day unless there is a problem with the image you have provided. We will certainly contact you and consult with you if there is a problem. Same day dispatch priority will be given to 1st class orders. How long it takes to arrive depends on where you live and the delivery option you choose at checkout. For detailed delivery information (including international delivery) please view our delivery page.
Do you offer next day delivery?
Yes! We offer next day delivery (Monday to Friday excluding Bank Holidays) to all our UK customers, on all products. Next Day Delivery Items are delivered securely via FedEx. (Please note that you will need to ensure that someone is available to sign for the delivery, and next day refers to next working day.)
Do you accept international orders?
Yes! We will accept orders from a large number of countries including:
- The United States
- Most European countries
- And many more
If you get to the checkout and you have no shipping options please Contact us with us. Due to the different costs/regulations of shipping products abroad, sometimes the shipping has to be manually added.
How long does it take to deliver international orders?
International deliveries of Lifesize Cutouts, Big Pets and ‘Big Heads’ are dispatched by DHL, and usually, take 3-5 working days to arrive. Masks, Minis and Small Pets are sent by Royal Mail Swiftair and take around two weeks to arrive.
I’ve ordered a Lifesize Cutout, ‘Big Head’ or Big Pet – what size is the packaging?
The size of packaging for a Lifesize Cutout, Big Head or Big Pet is around 65cm x 65cm x 4cm (2’1″ x 2’1″ x 0’1″)
I’ve ordered a Mini Cutout, Mask or Small Pet – what size is the packaging?
The size of packaging for a Mini Cutout, Mask or Small Pet is 35cm x 25cm x 2.5cm (14″ x 10″ x 1″) They are designed to fit through a Letterbox
What is the size of a Lifesize Cutout?
We make each Cutout to match the actual size of you have chosen. Typically the following dimensions are a guideline: the average size of a male cutout: 183cm x 50xm (or 6′ x 1’6″) average size of a lifesize female cutout: 175cm x 70cm (5’7″ x 1’6″)
How big is a Mini Cutout?
The size of a Mini cutout is: 60cm x 30cm (2’ x 0’9″) approx
What is the size of a Mask?
The average size of a Mask: 29cm x 25cm (11.4 inches x 10 inches) approx.
How big is a ‘Big Head’?
‘Big Heads’ are : 60cm x 52cm (2′ x 1′ 9″ inches) approx.
What is the size of Pet Cutouts?
Pets come in all shapes and sizes and so our Cutouts do too! Small Pets can be up to 60 cm x 30 cm (2 feet x 1 foot) Big Pets can be up to 120cm x 70cm (4 feet x 2’3″))