Delivery

We aim to ship all our Lifesize Cutouts, Big Heads and Pet Cutouts on a next working day service via DHL to all UK mainland address, provided the images uploaded are feasible.

IMPORTANT NOTE: Please be aware that delivery dates are estimations provided by the carrier. As a result of the pandemic carriers have suspended Guaranteed delivery and now use the phrase Best Endeavours. As a result, although we can ensure all orders are dispatched on time we cannot guarantee that your order will be delivered within the window they have quoted.
We, therefore, advise that you order as early as possible to ensure your order is delivered in time for your desired event.

We are delighted to accept your order on this understanding.

For any image concerns please email them across and we will be happy to check their feasibility for you.

Our Mini Cutouts and Masks are sent via First Class Post with Royal Mail and shall take 1-2 working days to all UK mainland addresses. Any UK address outside the mainland can take 1-3 working days. 

Returns

At cutoutme.co.uk we are only interested in 100% customer satisfaction.

If you are in any way dissatisfied with your purchase then please contact us to allow us to resolve the issue prior to leaving feedback.

All our Cutoutme products are personalised and made to order. We do not accept returns or issue refunds unless there is a fault with your finished item when it arrives. Any issues such as damage must be brought to our attention within 3 days of delivery.

*Photographic evidence of the box it arrived in and the cutout (front and back) will be required.